HOME / faq

FAQ's

I received a damaged or defective item
Please contact our customer service department or call us at 402-926-3479 with your order number, name address and details on the item that you received damaged or defective. We will instruct you on how to proceed with correcting your order.

I am missing an item
Please contact our customer service department at 402-926-3479 with your order number, name, address and details on the item you are missing from your order. We will instruct you on how to proceed with correcting your order.

I received the wrong item
Please contact our customer service department at 402-926-3479 with your order number, name, address and details on whether you have received the wrong item instead of or in addition to item/s that you did order. If the correct item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the incorrect item once it is received back in our fulfillment center.

Back Orders
Occasionally an item is not available at the time you place your order. The backordered items will be shipped separately as soon as they arrive. They will be shipped First Class mail at no additional charge to you.

Can I ship a package to another address?
Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given.) However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you must place two orders, and both of these orders would have the same bill-to address.