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CUSTOMER CARE


SHIPPING

SHIPPING METHOD PRICE DETAILS
Standard FREE Averages 3-7 Business Days. Limited Tracking.
Standard - Insured $3.00 Averages 3-7 Business Days. Limited Tracking. Insured for $100.
USPS Priority Mail $8.00 Delivery averages 2-5 days. Day of delivery not guaranteed. Insured for $100. Limited Tracking.
Ground $9.95 2-7 Business Days. Fully Insured and Trackable. Delivery to PO Boxes not available.
Expedited $15.95 2-4 Business Days. Fully Insured and Trackable. Delivery to PO Boxes not available.
Overnight $27.95 1 Business Day. Fully Insured and Trackable. Delivery to PO Boxes not available.
Overnight Saturday Delivery
(For Orders placed on Friday by 4PM CST)
$42.95 1 Business Day. Fully Insured and Trackable. (Not available to all locations.) Delivery to PO Boxes not available.
USPS International $8.00 Delivery averages 1-3 weeks. Not Insured or Trackable. Any additional duties, fees or taxes are buyers responsiblity.
*All shipping estimates are from day of shipping not from day of order.
*Shipments to APO's, Guam, Puerto Rico and US Territories must choose US postal options.

Any additional duties, fees or taxes are buyers responsibility.

Delivery time is based on regular business days (Mon-Fri). Most in stock orders ship within 1 business day. Once your order ships from our facility you will receive an email with your tracking number. Holidays and extreme weather conditions can delay shipping/delivery times by a day or two.

By purchasing products from this website, you agree to be bound by and accept these purchase terms.

We reserve the right to change and modify the terms for the use of this website without notice, and you agree by continuing to use the site to be bound by any such modifications, updates and alterations. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

ACCEPTANCE
By purchasing products from this website, you agree to be bound by and accept these purchase terms.


MISCELLANEOUS POLICY

  • All prices are subject to change without notice.
  • All discounted sales are final and cannot be returned for exchange, store credit or refund under any circumstances. 
  • Retired and/or Discontinued items are not covered under the manufacturer's warranty.
  • Only one promotion can be used per sale. We reserve the right to exclude certain products from the promotions and/or discounts.
  • Promo codes expire at our discretion. If your promo code is not working it is no longer valid, please call us for further questions 402-315-3400.


FAQ'S:
I received a damaged or defective item
Please contact our customer service department or call us at 402-315-3400 with your order number, name address and details on the item that you received damaged or defective. We will instruct you on how to proceed with correcting your order.

I am missing an item
Please contact our customer service department at 402-315-3400 with your order number, name, address and details on the item you are missing from your order. We will instruct you on how to proceed with correcting your order.

I received the wrong item
Please contact our customer service department at 402-315-3400 with your order number, name, address and details on whether you have received the wrong item instead of or in addition to item/s that you did order. If the correct item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the incorrect item once it is received back in our fulfillment center.

Back Orders
Occasionally an item is not available at the time you place your order. The backordered items will be shipped separately as soon as they arrive. They will be shipped First Class mail at no additional charge to you.

Can I ship a package to another address?
Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given.) However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you must place two orders, and both of these orders would have the same bill-to address.


TYPOGRAPHICAL ERRORS
In the event that a Adam Michael Jewelry product is mistakenly listed at an incorrect price, adammichael.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. adammichael.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card had already been charged for the purchase and your order is cancelled, adammichael.com shall issue a credit to your credit card account in the amount of the incorrect price.


PRIVACY POLICY
adammichael.com will not sell or give your information to any other party. When you place an order with your name, contact information, billing, and shipping information are retained in our system in order to process your order. Your credit card information is encrypted using the latest SSL encryption technology.


When ordering and wanting the item sent to a third party
adammichael.com will use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We will not share this information with outside parties except to the extent necessary to complete that order.